Frequently Asked Questions
1. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment options available at checkout.
2. How long does shipping take?
We offer Standard Shipping with an estimated delivery time of 5-7 business days within the contiguous United States. Expedited shipping options may be available at checkout.
3. Do you ship outside the US?
Currently, we ship to all 50 US states and select US territories. International shipping is not available at this time.
4. What is your return policy?
We offer a 30-day money-back guarantee on all undamaged products purchased directly from hilleagleco.com. For details, please refer to our Return & Refund Policy.
5. Do your products come with a warranty?
Yes. All Hilleagle products come with a standard 18-month limited warranty against defects in materials and workmanship under normal use. Some products may have extended warranty periods — please check the individual product page for specific warranty information.
6. Are your power strips surge-protected?
Yes. All Hilleagle power strips feature built-in surge protection to safeguard your devices from power spikes and voltage fluctuations.
7. Can I use your tools for professional jobs?
Absolutely. Our hardware tools are designed and tested to meet the demands of both professional contractors and serious DIY enthusiasts. We build for durability and reliability.
8. How do I contact customer support?
You can reach us via:
Email: support@hilleagleco.com
Contact Form: Available on our Site
Response Time: Within 24-48 hours
9. Do you offer bulk or wholesale pricing?
Yes. For bulk orders, wholesale inquiries, or B2B partnerships, please contact us at wholesale@hilleagleco.com.
10. Can I cancel or modify my order?
Orders can be canceled or modified within 1 hour of placement. After that, the order may have entered our fulfillment process and cannot be changed. Please contact us immediately if you need assistance.
11. Do you collect sales tax?
We collect sales tax in states where we have a legal obligation to do so. The applicable tax will be calculated at checkout.
12. How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can also track your order by logging into your account on our Site.