Return & Refund Policy

Hilleagle 30-Day Money-Back Guarantee

We want you to be completely satisfied with your purchase. If you are not, we offer a 30-day money-back guarantee on all undamaged products purchased directly from hilleagleco.com.

Return Eligibility

Returns must be initiated within 30 days of the delivery date.

Products must be undamaged and in original condition.

All accessories and original packaging must be included.

Products must have been purchased directly from hilleagleco.com.

Non-Quality-Related Returns

If you are returning a product for any reason other than a quality defect (e.g., changed your mind, ordered the wrong item), you are responsible for the return shipping costs. We will refund the cost of the product only — original shipping fees are non-refundable.

Quality-Related Returns (Defective Products)

If your product arrives defective or damaged, we will cover all return shipping costs. Please contact us within 30 days of delivery to initiate a return.

How to Initiate a Return

Contact us at support@hilleagleco.com with your order number and reason for return.

We will provide you with return instructions and a return shipping label (if applicable).

Pack the item securely in its original packaging, including all accessories.

Ship the item back to us using the provided label or your preferred shipping method.

Refund Processing

Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. You will receive a confirmation email once the refund has been processed.

Exceptions

The following items are not eligible for return or refund:

Products purchased from unauthorized resellers

Products damaged due to misuse, abuse, or improper installation

Products returned without original packaging or accessories